Saxdor Yachts appoints new Customer Experience Director for the Americas

Saxdor Yachts is pleased to announce the appointment of Bernard J. “Tripper” Vincent as Customer Experience Director for the Americas, a key leadership role supporting the company’s continued expansion across North, Central, and South America. Vincent brings more than 30 years of maritime and marine industry experience spanning yacht manufacturing, customer care, operations management, warranty systems, yacht management, and professional mariner service.

In his new role at Saxdor Yachts, Vincent will lead all customer experience, after‑sales, and service initiatives across the Americas. His responsibilities include building scalable service infrastructure, strengthening dealer support, dealer product service training, enhancing owner engagement, and ensuring a premium ownership experience aligned with Saxdor’s global standards.

“Tripper brings a unique combination of operational discipline, customer‑centric leadership, and hands‑on marine expertise. His background spans every dimension of the ownership journey—from manufacturing and warranty systems to yacht management and professional mariner service. As Saxdor continues its rapid expansion in the Americas, Tripper’s leadership will be instrumental in elevating the customer experience and supporting our dealers and owners with world‑class service.” said Don Smith, President of Sales – Americas at Saxdor Yachts.

Customer experience is a core pillar of the brand’s philosophy: through initiatives such as Saxdor AI and the strategic use of technology, the company continuously develops and enhances the ownership journey. Combined with strengthened service capabilities and dealer support across the Americas, Saxdor continues its mission to make boating easier, more accessible, and effortless for every owner, with an approach that solidifies its position as the European fastest growing boat brand.